Atmos Energy is offering options to help natural gas customers experiencing financial hardship during the COVID-19 pandemic.
“To help those experiencing financial hardship, we have temporarily suspended natural gas disconnections for non-payment and offer payment installment plans. In addition, financial help is available through local assistance agencies,” said Jeff Martinez, Atmos Energy vice president of customer service. “We encourage customers who are struggling to contact us. Making a partial payment will help you avoid building up a large balance that will be harder to pay off later.”
Additional federal assistance funds have been released due to COVID-19 through the Low Income Home Energy Assistance Program (LIHEAP), in addition to Atmos Energy’s Sharing the Warmth funds.
Sharing the Warmth is a program that combines customer donations with additional contributions by Atmos Energy. Then, Atmos Energy partners with local agencies to offer program funds to eligible customers.
Atmos Energy also offers installment plans that spread out payments of the total balance over time. During this time, there are no added charges or fees being added, according to Beth Dattomo, manager of public affairs for Atmos Energy Corporation’s Mid-Tex Division.
To set up an installment plan, customers may visit www.atmosenergy.com, then, log into the Atmos Energy Account Center and select the Payment Assistance tab; or call the Atmos Energy customer service team at 888.286.6700 Monday-Friday between 7 a.m. and 6 p.m. central daylight time.
Financial assistance is available on a first come, first served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit atmosenergy.com/assistance or call 211.
Customers needing solutions to keep up with their monthly natural gas expenses are encouraged by Dattomo to contact Atmos Energy’s customer service team at 888.286.6700 or visit the account center at
https://www.atmosenergy.com/accountcenter/logon/login.html.
